Webinar: Navigating Together: Using Feedback to Enhance your Client Relationship Journey, Kevin Hebblethwaite, FSMPS, CPSM

May 01, 2020
11:30 AM - 1:00 PM


Venue website

To register for this webinar, click here or on the Venue Website link above

The nature of professional services business development requires that we build and maintain strong relationships with long-term repeat clients. Do you really know what your clients think? How confident are you about your firm’s ability to deliver a client experience that leaves them no better choice but to hire you again and rave to others about your awesomeness? If you’ve attempted a client feedback process in the past, were you able to maintain and scale it as your firm grew? What’s YOUR first thought when you hear the word “survey”? This session will explore questions like these through the lens of a planned, proactive approach to seeking feedback from the stakeholders involved with your firm’s work – as a normal routine, not an afterthought!

Your Captain

Kevin Hebblethwaite, FSMPS, CPSM, Principal Consultant, Full Sail Partners