Educational Session

SERVICE POWER!


Battery B-C March 7, 2018 10:15 am - 11:30 am

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Susan Murphy

The Profound Influence of Servant Leadership in Business and Life

We all talk about “serving the client,” “focusing on the client” and making it “all about the client.”  What does that mean?

All jobs, no matter the product or service, must begin with a nuanced awareness of the end user, the client.  Whether you are flipping burgers or designing and building a cutting edge skyscraper in the middle of a city, your understanding of the end user, the client, will determine your success.

In this program, Susan Murphy, of Murphy Motivation and Training, will teach, show and coach you in solid skills to hone in on what it is the client (and, don’t forget, sometimes your client is your spouse or colleague or boss) believes is crucial to his or her satisfaction and happiness. You will then discover how that knowledge translates into action specifically tailored for that client.

We will use discussion, lecture, role-play, small group exercises to learn and practice skills, which will move you closer to the people you, serve.  The skills are not personality dependent, and can be adjusted so they fit you like a glove.

You will also learn how to accept service from others, giving them the opportunity to enrich their lives by enriching yours.